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Client
Hospital in Lebanon
Services
DLVRD
Date
01-03-24
A regional hospital struggled with low response and conversion rates for their NPS surveys, which were sent via SMS links. DLVRD revolutionized their feedback collection process, driving higher engagement and actionable insights through multi-channel communication.
The hospital relied on SMS to share survey links, but the single-channel approach led to a response rate of only 12%. Patients often ignored or missed the messages, and there was no follow-up mechanism.
DLVRD introduced a multi-channel strategy, sending survey invitations via SMS, WhatsApp, and Email. Automated reminders ensured higher visibility, and embedded surveys within messaging apps streamlined the process.
With DLVRD’s analytics, the hospital identified response patterns and optimized delivery times. The response rate soared to 37%, with a 50% improvement in actionable feedback, allowing the hospital to enhance patient experience and satisfaction significantly.
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