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Client
Fintech Company
Services
DLVRD
Date
01-06-24
A leading e-commerce company faced significant challenges with OTP delivery using a traditional SMS provider, leading to an 82% delivery rate, high failure rates, and slow delivery times of up to 14 seconds. DLVRD transformed their OTP experience by offering a multi-channel solution with failover capabilities, reducing delivery time and increasing success rates.
The client relied heavily on OTPs for user verification, but frequent delivery failures and delayed delivery times frustrated customers and increased support costs. DLVRD introduced a multi-channel experience, enabling OTP delivery via SMS, WhatsApp, and Email. The failover mechanism ensured messages were successfully delivered even in case of channel failures.
As a result:
Delivery Rate improved from 82% to 95%.
Delivery Time was reduced by 50%, from 14 seconds to just 7 seconds.
Customers experienced faster and more reliable authentication, boosting satisfaction and trust.
Additionally, DLVRD’s detailed reporting dashboard provided real-time insights into delivery performance, enabling the client to monitor and optimize their communication strategy effectively.
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